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Arogya Heartbeat
Patient Portal

Empowering Patients. Reducing Waiting Time.
Enhancing Engagement.
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Heartbeat is a next-generation patient engagement platform designed to put clarity, control, and convenience directly into the hands of patients. By offering real-time queue tracking, video consultations, online payments, lab report management, and proactive communication, Heartbeat can reduce patient waiting time by up to 70% while improving overall patient satisfaction.

Patient-Centric Features

Profile & Family Management

  • Patients can create and manage their own profiles and family member profiles, keeping health records, appointment history, and preferences in one secure location.

Smart Appointment Booking & Queue Management

  • Online Appointment Booking – Schedule visits with doctors at preferred times.
  • Real-Time Queue Tracking – Monitor ongoing patient queue status and estimated waiting time.
  • Rescheduling Made Easy – Change appointments directly from the portal without calling the hospital.

Seamless Payments & e-Prescriptions

  • Online Payments – Pay consultation or procedure fees instantly.
  • E-Prescriptions – Receive prescriptions digitally, accessible anytime.
  • Integrated Billing Updates – Track pending payments and receive SMS confirmations.

Lab & Report Management

  • Access laboratory reports online through the portal, similar to a full lab management portal.
  • Receive real-time SMS alerts for report availability, doctor arrival, or test completion.

Document Upload & Health Communication

  • Upload medical documents, images, or previous reports securely.
  • Receive refill reminders, medication alerts, and personalized notifications.
  • Connect directly with hospital staff for queries or clarifications.

Special Features That Make Heartbeat Unique

  • Whitelabeled Progressive Web App – Patients don’t need to download anything; the portal works like an app directly in the browser.
  • Cross-Device Accessibility – Fully functional on smartphones, tablets, and desktops.
  • Loyalty & Engagement Updates – Hospitals can notify patients about promotions, loyalty points, or health campaigns.

AI-Powered Insights & Personalization

  • Predictive Appointment Management – AI predicts peak clinic times and suggests optimal booking slots.
  • Smart Notifications – Prioritized alerts for patients based on urgency or treatment timelines.
  • Engagement Analytics – Identify patients with repeat visits, frequent cancellations, or high engagement potential to improve retention.

FHIR-Enabled & Interoperable

  • FHIR-Standard Backend – Ensures secure interoperability with EHRs, lab systems, pharmacy modules, and external healthcare apps.
  • Open APIs – Hospitals can build their own apps, connect third-party services, or integrate with insurance, wellness, or telemedicine vendors.
  • Data-Driven Decision Making – Use aggregated patient activity insights to optimize hospital operations and patient care pathways.

Why Heartbeat?

  • Reduce Waiting Times – Real-time updates and queue management cut waiting significantly.
  • Enhance Patient Satisfaction – Full control over appointments, payments, and health records.
  • Boost Operational Efficiency – Reduce front-desk workload and improve hospital workflow.
  • AI-Driven & Future-Proof – Insights, predictive alerts, and FHIR integration make it a long-term solution.

Our Headquaters: Yarl IT hub, 4th floor,
No. 218, Stanley Road, Jaffna, Northern Province, Sri Lanka, 40000

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Registered Address: 2711 Centerville Road, Suite#400, Wilmington, DE 19808

Contact Details: +94777853247 | Hello@arogya.life

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